Good evening Santa,
I hope you are doing well.
Thank you dearly for your feedback. I would like firstly to sincerely apologise for your recent experience at our shop. At Ribs & Burgers, we take pride in ensuring our customer’s satisfaction. We deeply value your relationship with Ribs & Burgers and are committed to providing you the highest level of service.
Would you mind confirming the full name of the restaurant and the exact location of the restaurant you visited.
Also,
Would it possible to have a chat, at your earliest convenience, in regards to your recent unpleasant experience.
kind regards,
Doorgesh
Manager