Hi Dom,
Thank you for your feedback and our apologies for such a disappointing evening, especially, being such a loyal follower of our brand. As a chef, I hope you can understand that there are those unfortunate times when staff mistakes are detrimental to the guest and this being one of those times leaves us with embarrassment. We will address the issues with our team and ensure this never happens again.
Should you wish to provide further feedback please contact the restaurant and speak to one of the venue managers
Apologies and I hope you enjoy the rest of your weekend.