My partner booked this restaurant as a surprise venue for our Valentine’s Day dinner. It was on my ‘want to go’ list for a while, so when we arrived I was sure we would have a good night. On arrival, we waited in the line.
This first point is fickle, but I have to get it off my chest. As every couple was taken to their seats, the female would recieve a rose…I on the other hand was the only one who was not handed one; not a great feeling to have as a girl on one of the most romantic days of the year! Alas, I put that aside and was hopeful as I heard the food and atmosphere was amazing.
After deciding on our main course, I needed to use the restrooms. Never in my life would I have expected a restaurant like 6 Head to have restrooms in such a horrendous state- every single toilet was not functional, the water was full to the rim in all of them. I returned to the table, and ironically, needed to drink water. We had ordered sparkling water as we were initially seated- it took 20mins and us asking 3 staff members for it to come out…after the first course was finished. The wait between first and second course was a marathon. Third course was embarassing; one single skewer to share between two of us (although I have just checked the menu online and by the wording, it seems like we were meant to have a skewer each…which would have been a more appropriate portion size… every other dish we shared was noted ‘to share’, but this skewer dish was not noted so). I will give this dish credit though, it was lovely.
Up until the main course, we felt neglected by the staff. Not once were we asked how we were going when we could clearly see other couples being attended to. The nicest lady was the one who cut and served our steak to us. As the venue began to empty, it was so obvious that their now attendance to us was fake; asking us how the dessert was when we had not even taken a bite out of it…no better way to overtly state that you really are not paying attention to what is going on and suggest you just want to tick the box of asking how we are.
I think I am more disappointed because I had high expectations from what I heard from others. It is also sad because my partner felt embarassed that the night went shockingly, even though it was out of his control.
One could blame the busyness of a day like Valentine’s Day, but on the contrary, if a restaurant is going to charge you that amount of money, they should be prepared to staff the night properly.