Hi Natasha,
I do apologise once again for the delay in how the bill was handled. Unfortunately We do not have access to this information once the bill is submitted and the delay was from our accounts department in the investigation. My fault as I thought that this would be dealt with direct with accounts and you and it turns out that it should be from accounts to me and then back to you. So I am truly sorry for this as I was unaware of this process as this has not happened to me before.
Could you please provide us with your bank account details so that we can finalise this bill and deposit the $35 back into your account or alternatively if you wish to come into the store, I would be happy to refund this back on to your credit card.
Once again my sincere apologies, a little miscommunication on my part.
Thank you for your understanding.
Please contact me at:
[email protected]