Dear Mr Wang,
Thank you so much for taking the time to write this review.
I am sorry to hear about your experience and assure you that this is definitely not the service Ribs and Burgers pride itself with.
I am keen to discuss this further with you and bring you a solution that works best for you.
If it is something that interests you, please do not hesitate to contact me on the email below.
Looking forward to your email.
Regards,
Salman – Restaurant Manager
[email protected]