Hi Sarah,
Thank you for giving us your feedback.
I’m writing you this email about your recent experiences at our Ribs & Burgers Bellavista Restaurant, I’m truly sorry to hear it wasn’t a pleasant experience for you.
We take pride in what we do and the food we serve to our guests.
Clearly we have missed a mark if this happened more than once, we would really apricate if would give us another chance to make things right.
I look forward to hearing from you
Please don’t hesitate to contact me if you have any questions.
Thank you.