Hey Aaron,
I’m so sorry to see we scored so low and to read about your experience yesterday.
We are very proud in what we do, which is reflected in our normally excellent reviews, but yesterday we struggled, and I’m sorry you were affected.
I know that the team were pushed to the limit, on a day that was more than double as busy as we were expecting.
Again, sorry we let you down. If you’d like to discuss further please email me.
Toby
Restaurant Manager
[email protected]