6 Head-The Rocks-Esther Lee

We ordered 1kg of the M9+ T-bone and did not expect to receive such amateur service for the price of the food. Your server comes to our table to cut up our steak and jokingly says “This is actually my first time cutting up a steak haha I’m nervous”. Firstly, we didn’t expect our $380 steak to be handled by someone who is cutting up their steak for the FIRST TIME. Second, if he did a good job I wouldn’t complain but he just shredded our steak into pieces. As he took the meat off the bone he cut up a part of the steak in the wrong way and the assistant next to him was like “by the way you cut it the other way around”. Even I was questioning whether he was going in the right way as it was not my first time seeing a T-bone being deconstructed. But couldn’t the assistant have stopped him as he was going in for the wrong way of slicing the steak? I’m not sure why she had to wait until he made the mistake in front of us and then telling him thats not how it’s done. Then they go on to have a conversation of “is it this way, that way, etc etc” “haha this isn’t as hard as i thought” (as he is shredding into pieces). It felt as if our steak was the guinea pig for the guy’s training session. That service as we’re sitting in front of them in silence just felt ridiculous. If you wanted to train someone to cut up a steak, did it really have to be right in front of the customers face? Obviously the steak was nice – I mean it’s $380 at the end of the day but really the whole experience just ruined it for us. We did not pay $500 for a meal to receive such amateur service.

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