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Terms of Service

Last updated 6 October 2026

These terms of service (“Terms”) apply to My Customer View (the “Service”), operated by The Zoo Republic (TZR, “we”, “us” or “our”). “You” means the business that has arranged access to the Service with us and, where it makes sense, each person that business gives a login to (a “User”).

About these terms

By signing in to or using the Service, you agree to these Terms. If you use the Service for a business, you confirm that you are authorised to bind it to these Terms. If your business has a separate agreement with us for the Service, that agreement prevails over these Terms to the extent of any conflict.

The service

My Customer View is a private, login-only web dashboard for hospitality businesses such as restaurants and bars. Depending on how your account is set up, it lets you:

  • see customer reviews of your venues from platforms such as Google, Facebook, Tripadvisor and SevenRooms in one place;
  • view ratings and reports for your brands and venues;
  • reply to reviews on your business’s behalf, on the review platform or by email to the guest;
  • send escalation alerts about reviews to your team; and
  • control which Users can access your account and what each of them can do.

The Service is for business use only and is not intended for anyone under 18.

Accounts, access and security

There is no public sign-up. Accounts are created by The Zoo Republic or by your business’s administrators, who set each User’s role, permissions and venues. You are responsible for:

  • making sure every User is authorised by your business, has access that suits their role and loses access promptly when they leave;
  • making sure Users keep their login details confidential and do not share accounts; and
  • everything your Users do in the Service, including the replies they send.

If you suspect a login has been used without authorisation, change the password straight away and tell us.

Acceptable use

You must use the Service lawfully and only to manage your own business’s reviews and customer feedback. You must not, and must make sure your Users do not:

  • access, or try to access, any account, venue or data you are not permitted to use;
  • make the Service available to anyone outside your business without our written consent;
  • publish or send replies that are false, misleading, defamatory, abusive or discriminatory, disclose a guest’s personal information without a lawful basis, or amount to spam;
  • interfere with the Service, bypass its security, introduce malicious code, or copy, scrape or reverse engineer it except as the law allows; or
  • use the Service in breach of any third-party platform’s terms.

Third-party platforms

The Service relies on third-party review and booking platforms, and your use of them is subject to their own terms and policies. We do not control these platforms. They may change or withdraw their features or access at any time, which can delay or stop reviews being collected or replies being published, and we are not responsible for their availability, accuracy or content.

When you or your Users reply to a review, the Service publishes the reply on the platform, or emails it to the guest, on your behalf and in your business’s name. You are responsible for the content of every reply. Replies may be public, and some platforms do not allow a reply to be edited or removed once published.

Your data and privacy

As between you and us, you own the information you and your Users add to the Service, such as replies, notes, settings and user details (“Your Data”). You give us a non-exclusive licence to host, copy, process and display Your Data, and the reviews we collect for you, only as needed to provide, maintain, secure and improve the Service, or as the law requires.

We handle personal information in line with our Privacy Policy and the Australian Privacy Principles. If you give us personal information about your staff or guests, or the Service collects it for you, you are responsible for giving any notices and obtaining any consents the law requires.

Each of us must keep the other’s confidential information confidential and use it only for the Service, unless it is already public, the other agrees, or the law requires its disclosure.

Intellectual property

The Service, including its software, design, reports and branding, is owned by or licensed to The Zoo Republic. While your access continues, we give your business a non-exclusive, non-transferable right for its Users to use the Service for internal business purposes, including using reports produced from Your Data. No other rights are granted.

Availability, changes and support

We aim to keep the Service available, but we cannot promise that it will always be uninterrupted or error-free. Access may be interrupted for maintenance, updates, security reasons or events outside our reasonable control. We may add, change or remove features from time to time and will try to give you reasonable notice of any change that significantly reduces what the Service does for you. For help, please contact us using the details below.

Fees

Fees for the Service, and how they are invoiced and paid, are set out in your business’s separate agreement with The Zoo Republic. These Terms do not change those arrangements.

Suspension and termination

We may suspend or restrict access for your account or for particular Users if we reasonably believe these Terms have been breached, an account is being used without authorisation, fees due under your agreement are unpaid, or suspension is needed to protect the Service or others, or to comply with the law. Where reasonable, we will tell you first and restore access once the issue is resolved.

Your access ends when your agreement with The Zoo Republic ends. After access ends, we may keep or delete Your Data in line with the law and our Privacy Policy, so please ask us beforehand if you need a copy.

Disclaimers

We do not check or endorse reviews, and figures may be delayed, incomplete or differ from those shown on the platforms themselves. Reports support your own decisions and are not professional, legal or financial advice. To the extent permitted by law, and subject to the next section, the Service is provided “as is” and we exclude all warranties and representations not set out in these Terms or your agreement with us.

Limitation of liability

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy under the Australian Consumer Law, or any other law, that cannot lawfully be excluded, restricted or modified. Where the law allows, our liability for failing to meet such a guarantee is limited, at our option, to supplying the services again or paying the cost of having them supplied again.

Subject to the paragraph above, and to the extent permitted by law:

  • we are not liable for any loss of profit, revenue, goodwill or data, or any indirect or consequential loss, arising from the Service or these Terms;
  • we are not liable for loss caused by third-party platforms, by reviewers, or by content published by you or your Users; and
  • our total liability is limited to the fees your business paid for the Service in the 12 months before the event giving rise to the claim, unless your agreement with us says otherwise.

Indemnity

Your business indemnifies The Zoo Republic against any loss, liability or reasonable cost (including reasonable legal costs) arising from a third-party claim, to the extent the claim results from a breach of these Terms by you or your Users, or from content you or your Users publish through the Service. This does not apply to the extent the loss was caused by our own breach, negligence or wilful misconduct.

Changes to these terms

We may update these Terms by publishing a new version on this page and changing the “Last updated” date. If a change is significant, we will take reasonable steps to tell your business before it takes effect, for example by email or a notice in the Service. If you keep using the Service after updated Terms take effect, you accept them.

Governing law

These Terms are governed by the laws of New South Wales, Australia, and each of us submits to the non-exclusive jurisdiction of its courts.

Contact us

For questions about these Terms, or to report unauthorised use of an account, please contact The Zoo Republic: