So disappointing!
Only rating it 2 starts as the hospitality from the restaurant manager I received towards the end of the night when it came to payment was fantastic, he was very willing to take on feedback, apologized numerous times for his staff’s stuff ups & even fixed up our bill because of our disappointing experience. 10/10 customer service from him.
Onto the dinner experience itself;
Service was extremely slow to begin with as soon as we were seated. Took ages for our order to be taken and even longer for our food to come out.
For entree we ordered a pizza, whilst the flavor was nice it was served quite cold & not enjoyable
For mains, we ordered ordered the prawn spaghetti which again wasn’t served warm & tasted pretty average.
The lasagna was so over cooked and crunchy. It was probably the worst pasta dish I have ever eaten out. There was no sign of bechamel sauce which made it even more dry & unpleasant to eat. Don’t order the lasagna here!
We ordered a steak however this was forgotten by the kitchen. About 15 mins after being served our pastas, we brought this to the attention of the waitress, who came back & told us the ktichen was “very busy” & would be served a steak in 5 mins
At least another 15 mins approached by & we were still served no steak. When we were finally served, the wrong steak was actually cooked and served.
Kids meal is advertised to be served with gelato however no gelato was served.
Too many poor food & service experiences here, you’re better off dining next door at Meat & Wine Co for an awesome experience!