Hi Kaylee,
Thank you for choosing our venue for this special occasion and for taking the time to provide us with such valuable feedback. Our sincere apologies for the disappointing evening you experienced. We pride ourselves on offering exceptional dining experiences and we surely dropped the ball on this occasion. We will provide the feedback to the team as a training tool to better ourselves. Should you wish to discuss this further, please email us at [email protected] and one of our management team will be in touch with you.