Hunter & Barrel-Eastland-Angela H.

First of all, I love Chick-fil-A’s food, so this review is for the service, and not for the food. When I come here, I always order a ton– for myself, my husband, and my kids, and about 24% of the time, they’ll get my order right. The other 75% of the time, I’ll be missing at least 1 item and will get at least 1 wrong item. Today, when I went into the store, placed my order, and had 3 wrong items in my order. Instead of a cherry coke with no ice, I got coke zero (I had to tell the associate helping me to stop putting ice in the cup after I had just told him no ice). Instead of 2, 12-piece grilled chicken nuggets, I got 2, 12-piece fried nuggets. Also, they didn’t initially give me chocolate milk for my kid’s grilled nugget kids meal. I had to go back in twice– once for the coke and once for the chocolate milk. I didn’t have a chance to look at the nuggets until I got home, but if I had, I would’ve had to go in 3 times because of their mistakes.

The man who took my order seemed very absent minded when I placed my order, so I wasn’t surprised that there were mistakes with the order. I just didn’t expect there to have been 3.

Here’s my advice– if you go there, order online, double check your order in the car, and make sure that your order is correct. Otherwise, you’d probably be walking out with a grilled chicken sandwich instead of a spicy chicken sandwich (which has literally also happened to me twice.)

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