Hunter & Barrel-Eastland-Jenny N.

After reading the reviews for this location, I’m no longer surprised by the service I received last night.

As we all know, Chick-Fil-A is known as the fast food company that provides phenomenal customer service. There are tons of memes all over social media about how they say “my pleasure”, and how an employee will chase after you if they forgot to put an item in your bag. This location is like a black sheep to all of the other Chick-Fil-A locations.

I have been craving a chicken sandwich since the whole Popeyes vs Chick-Fil-A debacle went viral. I haven’t had Chick-Fil-A in awhile, and then I remembered that this location is close to my new apartment. It was close to closing time, so I placed a mobile order and rushed on over.

I got there at 9:59 PM, and their drive-thru was blocked off even though they close at 10. I saw a bunch of employees standing around inside just gossiping and laughing, so I went inside to see if they could assist with my mobile order. Right when I walked in, they all stopped talking, and they just started at me. An employee instantly said “we’re closed”. I responded with “Sorry, I just had a mobile order for the drive-thru. I noticed that your drive thru was blocked off though.” She replied with “Yeah, that’s because we’re closed.” I said alright and just walked out.

Granted, it was my fault for coming in a minute before closing. I hate to be THAT customer, but my last minute cravings got the best of me. If you’re going to advertise that you close at 10, then actually close at 10. I had went to Chipotle last minute the night prior, and everybody there was extremely friendly. Even McDonald’s will serve you if you show up last minute. I expected more from the famous “my pleasure” Chick-Fil-A, but this location ain’t it. Take a drive over to Bellevue if you want actual customer service. The fact that this location has a 2.5 star rating, really speaks volumes on how poorly this location is compared to others.

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