Hunter & Barrel-Eastland-Tony W.

Having had a good handful of experiences at other Chick-Fil-A’s in the area, I have to say the biggest take-away is the service, cleanliness and timeliness we very disappointing. I’m a creature of habit, and get the same spicy chicken sandwich every time i go, and unlike other “fast food” chains, I almost ALWAYS dine-in.

Which is where majority of my disdain lies in my experience. And is a huge disappointment because I have always viewed Chick-Fil-A as a very “elevated” fast food restaurant. From the obviously clean fryer oil, to the unique dipping sauces and superb customer service. Not to mention a clean dining area and fast service no matter how busy.

When my boyfriend and I first walk-in, its apparent the work place is a lot more leisure than I’m used to. There was casual talking and yelling on the front line, the manager on site was just sort of leaning on the end on the guest side of the counter. And the gentleman who took our order was courteous and hastily enough, but got our order wrong. There weren’t any straws in the condiment area, and when we were finished we just left our meal mess on the table because the garbage was insanely full.

Not to mention after I ate my “at-par” chicken sandwich, I went to use the restroom. And spent probably over a minute cleaning the facilities before I used it. Otherwise…It just wouldn’t have been usable or sanitary at all! Really frustrating of an experience.

To be honest, if it weren’t for the food, I would be very vocal about never recommending this location. So my bottom line is: If the ABSOLUTE only criteria you care about is the food. And literally nothing else, go ahead and enjoy. Otherwise save your time, money and peace of mind and travel to ANY other location in the area!

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